When it comes to hair extensions, we understand that there are many questions and we want to give you loads of helpful information and support for every situation.

Before I sign up for a new account, can you tell me about your company?


Hair & Compounds was established in 1992.
We began as a small hair importer in a garage turned office filled with boxes of human hair.

We had one goal: to change the hair extensions industry by using the scientific method to ensure quality.

Growing a lot throughout the years and perfecting the hair extension. This growth led to the opening of our own production house in Chennai, India, in 2001. Opening a production house gave us the ability to control and customize every aspect of production. It took nearly five years to perfect and have a viable product.

Sourcing the best quality hair was also crucial in our company's expansion.

More than 25 years later, Hair & Compounds now produces three types of extensions, over 44 color options and the ability to provide custom orders that can take the world of extensions to the next level.

H&C has continued to grow and change, all while learning from the community which has proven to be even more valuable.

Learning the science behind and applying research to the hair business was a revelation and continues to be a significant part of this company’s philosophy.

To see more, please watch this video:

Do you guarantee your hair?


We guarantee that the hair grade purity and manufacturing specifications of all our hair extension lines ensure wearability and performance throughout the expected life cycle.


All hair extensions orders are thoroughly inspected throughout the manufacturing process.

Every bundle of hair is hand washed, vigorously tangle tested and air dried as part of our quality control procedures.

Our primary concern is to ensure that you and your customers are completely satisfied with your purchase.

We encourage you and your client to inspect all orders immediately after receiving them. If you or your client are not 100% happy with the hair quality, color, texture, finish or any other aspect of the hair extensions upon receipt of your order, return the order immediately under our "Standard Returns of an Unused Product" policy.

If there is a problem with the hair extensions after installation that was not visible prior to the installation, contact us immediately to report a Hair Issue.

How do I create an account?


You will need to be a licensed cosmetologist or salon business owner to get an account.
To apply for an account, please fill out and submit the form at this link: NEW ACCOUNT.


It will take us up to one business day to review your account. Once approved, you will get an email that will allow you to set up your login information.
Then you will be able to see our prices and place orders online.

What do you need to see on my license in order for me to create an account with you?


When reviewing documentation submitted to create an account, we verify that the license is a valid and current state issued cosmetologist license or that the business license is for a hair salon or hair replacement business.

We check the expiration date, state, and name matches the one you entered when applying for an account.
We do not accept nail, massage, or esthetician type licenses, because hair extension installation requires training and knowledge in hair and scalp health and care.

Do you send samples?


The only way to try our hair is to make an order. There is no minimum requirement, and we have an excellent 100% risk-free, 30-day return policy!

What this means is that after you order the hair, you can wash it, shampoo it, dry it, brush it and test it in any way you like, EXCEPT you CANNOT alter the hair chemically (i.e. coloring/dyeing/bleaching), mechanically (i.e. cutting), or install the hair.

This allows you to hopefully feel very comfortable in trying our hair to make sure our quality meets your and your clients' expectations.

If our hair does not meet your quality standards within 30 days, we will refund the purchase amount (minus a 3.5% restocking fee).
The hair is considered "accepted" and "non-refundable" when you officially decide to install the hair.

Where do you get your hair?


Our hair is 100% Indian Remy human hair with cuticles intact. Our hair is ethically sourced as we purchase raw hair from Indian temples nearby our production house in Chennai, India.

Purchasing hair from Indian temples is considered the most ethical way to source hair in the industry.
The people donate their hair for religious purposes. The temples then sell the hair to distributors. The temples can use this money to support the local community by providing free meals, lodging, and other services.

You can read more on the origins of our hair on our Production House page.

Where can I see about your prices?


To see the prices of our hair, you will need to create an account.

We only sell to licensed hair professionals, and by restricting access, we protect our stylists from having our prices public.
Don't worry, it's super easy and free to apply for one!


You will need to be a licensed cosmetologist or salon business owner to get an account.
To apply for an account, please fill out and submit the form at this link: NEW ACCOUNT.


It will take us up to one business day to review your account.
Once approved, you will get an email that will allow you to set up your login information. Then you will be able to see our prices and place orders online.

Do you offer classes?


We do not require our stylists to be certified in our extensions to purchase. There is no prior commitment other than submitting a cosmetology license for review.
Although we do not offer classes, we do have a section on our website dedicated to education that includes hair extensions classes or training.

You can also join our Facebook group for extensionists, where hair stylists can ask each other questions and discuss training recommendations.
Here is the link to find or join the group: FACEBOOK HAIR EXTENSIONISTS GROUP

Can I schedule a call to discuss products and other info?


We would be more than happy to discuss our products with you.
Please reach out via text/call on our mainline 818-922-8586 or email us at orders@haircompounds.com

How can I get a price quote?


You can log in to your account and then start adding extensions to your cart to get your price quote.

Once you have selected all of the items you would like included in the price quote and have added them to your cart, you can continue through the checkout steps to obtain a complete price quote, including shipping.

All items in your cart will remain there until you delete them or complete the final checkout.
You can also send us a message asking for a price quote via text/call 818-922-8586 or email orders@haircompounds.com.

Please remember to include all details (Extension type, Finish, Length, Color(s), Tip sizes and Quantity) and which type of shipping you think you will need.

How long does it take to receive hair?


All orders are shipped out Monday-Friday. If you place your order before 1 PM PST ( 2pm MST, 3pm CST, 4pm EST ), your order will ship out the same day.
The following day will begin the transit day count.

Free shipping is offered (packages under 15 oz) and shipped via USPS First Class mail and takes about a 5-10 business days to deliver.
Faster services can be selected and transit time all depends on what service you select and the destination.
You can view a list of all the shipping options on our Policies page.

How do I order online?


All customers who have either ordered from us previously or just signed up are automatically invited to our online store.

After activating your account, you are ready to order online.

How can I see stock availability? How often do you restock?


At any time, you can log in to your account and then start adding extensions to your cart.
If a color or length is out of stock, a notice will pop up in red text under the cart button, letting you know there are only a few left.

We receive 1-2 shipments per week, and each shipment will have approximately 10 kilos of hair.

Most items will not be out of stock for more than three weeks.
To add yourself to our waitlist, please visit our Restock page.
You can complete the quick form at the bottom of the page to be notified the minute we check the items back in stock.

Is there a minimum number of hair bundles that I have to order to purchase hair from you?


There is no minimum required to purchase or quantity required to order from us.
All of our hair extensions are sold by the bundle to enable, mixing and blending of multiple colors and extension types.

Can you help me color match?


Yes, we have multiple ways we can help you color match!

One way would be to purchase a color ring to have on hand in your salon.
This way, you can compare the colors in the color ring side by side with your client's hair color.
ORDER A COLOR RING

Another way we can help you color match is by filling out our form: COLOR MATCHING FORM

Lastly, you are welcome to send us a photo of your client's hair to 818-922-8586, and we will match your client's hair to our colors.
Please note we will check if you have an account with us first.

How can I add insurance to my order?


If your order is over $100 then a checkbox will appear under your cart with red text "Shipping Loss Damage Insurance".
Check the box to add the additional fee to your cart and proceed to check out. To get more details on what exactly insurance covers, please visit our Store Policy.

If your order is not over $100 then you do not need insurance for your shipping label that comes with that upon purchase; initially it comes with a $100 insurance.

What type of hair are your hair extensions made from?


Our hair is 100% Indian Remy human hair with cuticles intact. Our hair is ethically sourced as we purchase raw hair from Indian temples near our production house in Chennai, India.

Purchasing hair from Indian temples is considered the most ethical way to source hair in the industry. The people donate their hair for religious purposes.

The temples then sell the hair to distributors. The temples are able to use this money to support the local community by providing free meals, lodging, and other services.

Watch this video to learn more about our hair source:

What does 100% Remy mean?


Any good quality extensions should be made from 100% real hair, but that doesn’t always imply it is 100% Remy.

So what does that mean if both Remy and Non-Remy extensions are made from real hair?

Non-Remy hair has roots and ends going in both directions and requires acid washing to remove the top layers of the cuticles or the hair will tangle severely. Following the acid wash, the hair is coated with silicone creating almost doll-like hair.

Remy hair extensions will have the roots at the top with all cuticles intact and running in the same direction.

Great care is made to maintain root direction to avoid tangling. It is far more challenging to produce but worth the result of natural-looking and feeling hair.

Where can I see more about how your extensions are produced?


We own our Production House located in Southern India, which gives us total control of our hair extensions.
We would love to show you more about the whole process from it's raw state to the finished product in your hands!
Please visit our
Production House page.

When a color level displays Natural, Ash, Gold, Bleach or Red. What does that mean?


As you know, colors are described by number levels. For H&C we use levels 1-12.
Each level has a certain hue or tone to it, in order to describe it in words.

For example ~ 7 Gold, this means the hair is processed and dyed to a level 7 and has a Gold hue/tone to it.

We also abbreviate the word of the colors for dual tone extensions.
For example ~ 7G/10N Blend, this translates to 7 Gold / 10 Natural 50/50 Blend (side-by-side)

The list of hue/tones we offer are as follows:

N = Natural
B = Bleach
A = Ash
G = Gold
R = Red

***NOTE we do not offer every hue/tone in every level.
To see all the colors we offer, please see our Color Chart.

What is a Blend? What is an Ombre?


For Poly and Cylinder:

Blends are equal amounts of two colors side-by-side within each strand of the Poly and Cylinder extension. Different combinations of 2-color blends are available in Layered, Premium and Curly, Large tips only.

Ombres are a darker root color fading down to a body color, often creating a third middle color along the fade.

Lengths of 16" and 18" will have a 2" root fading down to 8".

Lengths of 20" and 22" will have a 4" root fading down to 10".

Different combinations of Ombres are available in Layered, Premium and Curly, Large tips only.


For Hand-Tied Wefts:

Blends are 1/4" streaks of two colors alternating along the weft track. Different combinations of 2-color blends are available in Layered and Curly, excluding the 14" length weft extensions.

Ombres are a darker root color fading down to a body color, often creating a third middle color along the fade.

Lengths of 16" and 18" will have a 2" root fading down to 8".

Lengths of 20" and 22" will have a 4" root fading down to 10".

Different combinations of Ombres are available in Layered and Curly, excluding the 14" length weft extensions.

Do you have straight hair?


Our hair texture ranges from a slight body wave, full body wave, & curly as is the natural texture of Indian hair. Every batch of hair will have variations of texture and strand density. Natural Indian hair texture is not straight.


If a client wants a smooth straight style, the hair will need to be trained and properly styled. This means the hair will not naturally lay thick and heavy, nor will it dry straight like most Asian hair blends. Cuticle hair with a natural texture will behave exactly like a normal head of hair.

If you desire a straight hairstyle, first blow dry the hair until it is completely dry. Then pass over the hair once or twice with a flat iron. The hair will be smooth and soft from root to tip. DO NOT USE HOT TOOLS ON DAMP HAIR, AS THIS WILL CAUSE SIGNIFICANT DAMAGE.
It is also recommended to apply heat protectants when straightening blond hair colors.

Does the hair Oxidize?


  Hair color does oxidize over time, usually due to water minerals and sometimes the type of hair care that harshly scrubs the surface of the hair strands, thereby removing dye particles. If you have hard water, it can increase oxidation.

  Usually, hard water treatment can help immensely, as sold by Malibu C. To get rid of excess build-up that adds yellow and orange hues, we also recommend clarifying shampoo wash followed by a very diluted purple shampoo wash.

We recommend using a low pH conditioner to finish and close the cuticles making the hair soft and smooth again.

How much do I need for a Full head? Partial fill?


For a Full head, we recommend 4-6 ounces/115-170 grams on average.
For Wefts, this is 4-6 bundles.
For Poly or Cylinder, this is 6-10 bundles.

This is for thicker haired clients and those looking for length.

For a Partial fill, we recommend 2-3 ounces/60-115 grams on average.
For Wefts, this is 2-3 bundles.
For Poly or Cylinder, this is 3-6 bundles.
This is for thinner hair clients and those wanting volume.

Visit the Complete Weft Guide. Visit the Complete Cylinder Guide. Visit the Complete Poly Guide

What's the difference between Premium and Layered?


All of our hair is of the same quality and from the same source. The difference is how we finish the types of hair and the prices.

Premium Hair is 70% Double Drawn with only the bottom a few inches tapering to the ends, creating a smoother, softer wave.
This is for clients who have fuller ends but also want some waves.

Layered Hair is Single Drawn with short strands starting 6" from the top, tapering down and creating a full-body wave.
This is for clients that want lots of body and texture with natural ends.

For more information, please watch this video:

How long does your hair last?


Our hair can last up to a year with the proper care; we do have customers who have worn the extensions up to 3 years!

Levels typically 1 through 8 will last up to a year, and levels 9-12 will last up to 6 months.

The key to long-lasting extensions is moisturising and low heat styling.
As well as following our Maintenance Guide.

Here is a great testimonial video from one of our customers:

Where can I order Grey Blends?


We offer grey blends through Custom Ordering. You can do from 10% to even 75% grey and another color of your choice from our color ring.
To see several grey blend examples, please visit our Grey Blends section on our custom design options page.

Where can I order White/Grey hair?


We stock our grey/white hair in Special Batches only when production has collected enough white hair to create a batch of hair extensions.

Please check out our products under Special Batches.

If you desire to order any grey/white hair not currently stocked in our Special Batches, you can place a custom hair order.
For more information or to get a quote, please visit our Custom Ordering page on our website.

What is White Hair? Is it bleached?


Our white hair begins as salt and pepper gray hair and it is very nearly white in its virgin state.

We only bleach wash it to remove the yellow brown stains that is common with gray hair.
It is the most expensive hair in the world. It is the result of hundreds of hours of labor, strict quality control, and attention to detail.

For more information, check out our blog that explains white hair extensions in more detail: Pure White Platinum Hair.

Do you sell the tools needed to apply your extensions?


We do not supply hair extension tools for application as they are readily available through most hair supply sellers (Hair Shop, His-n-Hers).

We have our Ionix Brush Up semi-permanent treatment, our Color Ring with all hair color swatches, and Copper Links to fit our Cylinder extension tips.

We've made sure all of our extensions can be installed easily with the tools and training you may already have and do not require special training to order from our hair extension lines.

What is Brush-Up? Can I get further information on Brush-Up?


Brush Up
is a simple spray-on, heat-in treatment that can be applied on all colors and textures.

It contains a light bonding agent that calms cuticles and creates a smooth tangle free surface that lasts for 4-6 weeks.

Use on any and all types of cut hair products to refresh the look and feel of the hair, while extending the longevity of the extensions. It is also safe and beneficial for scalp hair.

More details on our Brush Up page with a "How to" video explaining the treatment process.

I received my order and the hair has a mark across the bundles near the top, what is it?


On occasion you may see a line across the hair about 6" from the top of the extensions.

This is a watermark created when we wrap the top of the extensions prior to washing, tangle testing and conditioning of new batches.

Every single bundle is washed and tested. When we remove the plastic cover from the top of the bundles and let the hair hang dry, it often creates a watermark.

The watermark disappears with the first wash when all the hair has been saturated with water.

Curly Hair ↓

New to our Curly Hair?

Try our guide, we have product videos/details:

How do you measure Curly hair?


We measure our Curly hair both relaxed and pulled straight. When relaxed and curly the hair may be 1" less up to the exact length stated.
When pulled straight the hair will be at least 1" longer.

For example, 16" Curly hair will be 15-16" relaxed and 17" pulled straight.

Is your Curly hair permed?


Our curly hair is natural. We don't use perms.

In fact all of our hair is a natural Indian texture and comes from donors with naturally wavy hair or a natural loose curl.

The processes we apply are bleaching the hair to a lighter level and depositing fiber dyes to achieve the shades we offer.

The lighter the color level, the less wave or curl, because bleaching breaks the disulfide bonds and reshapes the natural texture.
The lightest level for Curly hair is level 10.

Do you have a selection of curl types?


All of our hair is naturally curly and can range in length of curl depending upon the donors, the lengths and the color process.

Each batch we receive per length and color will be all the same curl as a batch is blended together. Usually you may see a difference according to length.

The longer the hair, the more loose the curl; or the lighter the color the more loose the curl.

Please view our curl pattern examples with this link.

How curly does it get?


The tightness or looseness of the curl depends on the donors, how we batch blend, color and length.

The roots to mid-way tend to be stretched out due to the weight of the hair. The middle to ends can be 1" ringlets to 3" deep waves.

  We leave it to production to mix and match donor bundles that become a certain color and length batch, so we often do not know what will be the final result until we receive the hair.

All the curly hair is washed, brushed, shaken out and then hung up to dry before we label and stock the hair.

You are always welcome to request photos of a particular color/length before placing an order.

Do the curls lose it's form after a while?


Naturally curly hair will not lose curl like permed hair.

The only way to change the body and texture of the hair is to permanently break the disulfide bonds, which can be done with chemicals or repeated application of heat.

What lengths do you carry in Curly?


We only stock our curly hair in specific lengths. If you do not see the length you need, you'll have to consider a custom order.

The following lengths are offered in Curly:

Hand-Tied Wefts - 16" & 20"
Polymer Bond - 16" & 18"
Cylinder I-Tip - 16" & 18"

Would I be able to get your Curly hair in a level 11-12?


Our curly hair line is not available in colors lighter than a level 10.

Naturally curly hair will not hold their curl when bleaching and tend to lose all curls beyond a level 10 bleaching process.

We appreciate your understanding.

Can you straighten the curly hair?


All of our hair is 100% human cuticle hair that can be easily curled or straightened.

To avoid damaging the hair, do not touch the hair with hot irons when the hair is wet or damp.

Use heat protectants on light blond colors, and most importantly, do not use over 300 degrees Fahrenheit heat settings.

Do you install the hair curly or do you straighten it first?


This is stylist preference. Curly hair extensions can absolutely be installed normally like our wavy wefts.

Some stylists prefer to straighten the wefts first for their specific method but most clients will wear those extensions curly after the install.

How do you take care of curly hair?


As a stylist, you know all hair is different. Here are some Top Curly Hair Tips for your clients.

We interviewed Curly Hair Experts + Top Professional Curly Hair Stylists and have listed over 12 Pro Curly Hair Tips on the curly page.

Hand-Tied Wefts ↓

New to our Hand-Tied Wefts?

Try our guide, we have product videos/details:

How many tracks come in a bundle of Hand-Tied Wefts?


  All our Wefts are sold by the ounce.

In all lengths except for the 14" Wefts come with 2 tracks per bundle that equals 1oz (29g) all together.

Our 14" Wefts come with 3 tracks per bundle that equal 1oz (29g) all together.

Please click the link to watch these videos to see us unbundling each length:


Hand-Tied Weft Layered 14"

Hand-Tied Weft Layered 18" 

Hand-Tied Weft Layered 22"

How much do I need for a Full head? Partial fill?


For a Full head, we recommend 4-6 ounces/115-170 grams on average.
For Wefts, this is 4-6 bundles.
This is for thicker haired clients and those looking for length.

For a Partial fill, we recommend 2-3 ounces/60-115 grams on average.
For Wefts, this is 2-3 bundles.
This is for thinner hair clients and those wanting volume.


How wide are your tracks?


The width of each track is between 10-11 inches wide.
On average that is half the circumference of the head or the average length of the back of one's head.

How are the Wefts Hand-tied?


Our Hand-Tied Wefts are woven into one continuous thread.

Because of this, we advise against cutting our wefts tracks.
If cut, the weft will fall apart unless you are experienced at cutting and gluing hand tied weft tracks.

To ensure consistency and quality,the wefts are machine sewn across the track after the wefts are hand tied, in order to prevent shedding.

This is the only element of our production process that uses a traditional sewing machine.

What is the density of each track?


All of our ready made wefts are made with thin density tracks, approximately ½ ounce each.

We sell all of our wefts individually by the ounce (oz) to give our clients the ability to purchase multiple colors and lengths that can be layered together.

How can I order a different track other than thin?


We own our production house which gives us full creative control over our extensions.

The different track densities are as follows:

Heavy -50% more dense than Thin

Thick - 25% more dense than Thin

Full - Twice as much density per track than Thin

Thin - Our current standard track in stock

Fine - 25% less dense than Thin

Micro - 50% less dense than Thin


To see all of the track densities please view our Reel on IG.
This option is only for custom orders only. If you wish to get a quote, please fill out the Weft Custom Order Form.

I am trying to place a weft order, what is the difference between Thin and Full?


Thin and Full refers to the density of the weft track.

Thin will have less hair on a track but more tracks per bundle.

Full will have more hair on a track but less tracks per bundle.

All our Wefts weigh 1oz = 29 grams:

- 14” Layered bundle contains 3 thin tracks
- 18” Layered bundle contains 2 thin tracks
- 22” Layered bundle contains 2 thin tracks, a few colors have 1 full track
- 16” Curly bundle contains 2 thin tracks
- 20” Curly bundle contains 2 thin tracks

Thin vs Full

 

Can I cut the weft track?


  We recommend not cutting our hand-tied weft tracks because they will unravel.
However, if you still wish to do so, we have a video that shows how to glue the ends of the weft tracks after cutting them.

Cylinder  ↓

New to our Cylinder Extensions?

Try our guide, we have product videos/details:

How many strands come in a bundle of Cylinder?


All our Cylinders are sold the same. Large Tips come with 25 strands and Small Tips come with 50 strands.

Please click this link to our video to see us unbundling our Cylinder extensions:

Cylinder (I-Tip)

What is the tip made of?


Each strand is encapsulated within a clear abrasion resistant tube by first bonding the root strands with a polyamide hot melt adhesive and then sealing the tube.

Cylinder micro rings extensions have finely engineered tip that will not crack or shed and can be re-attached numerous times.
The tip will remain strong and flexible.

All tips are made by hand and shaped to fit into our Cylinder copper links.

Our tips are protected with this special sheath originally produced for the aerospace industry for long lasting strength while maintaining flexibility.

What are the copper links made of?


We import our copper links from China where the factory uses scrap metal left over from making metal buttons and grommets for the garment industry.

The copper rings are very soft metal that are much like bobby pins and do not cause scalp irritation unless the client has a special allergy.

The metals are a combination of copper, brass, nickel, aluminum and any other soft metals.

Do you have a chart listing what color matches with each link?


Yes! We have designed this page for you to get a list of what copper link color matches with our hair colors.
Please visit our Copper Link Color Chart.

How big are the tips?


They are available in either small which fits in 2.5mm link or large which fits in 2.75mm link and 0.25" long.

1 bundle of size small density = 50 cylinder tip hair strands

1 bundle of size large density = 25 cylinder tip hair strands

Do you offer retipping services?


We do not have a retipping service as you can easily reshape the tips of cylinder extensions with a flat iron, lowest heat setting, press for 5 seconds and allow to cool before touching the tips.
They will revert to the original shape.

To see how it can be done please watch this video:

When would you choose Large or Small tip bundles?


People generally order the Small Tips for finer/thinner hair clients or when wanting to add hair to the sides of a client's hair.

Large tips are for thick/normal hair clients and the standard sized hair extension strands.

Polymer ↓

New to our Polymer Extensions?

Try our guide, we have product videos/details:

How many strands come in a bundle of Polymer?


All our Polymer are sold the same. Large Tips come with 25 strands and Small Tips come with 50 strands.
Please click this link to our video to see us unbundling our Polymer extensions:


Polymer (K-Tip)

What is the bond made of?


The bond is a clear polyamide hot melt bond custom formulated for strength and endurance.

It's made of Polyurethane hot melt adhesive that forms an initial bond immediately upon cooling.

How long will the bond hold?


Our Polymer bond is easy and fast to apply with a high resistance to heat, conditioners and oils.
The bond will hold 3-4 months minimum when applied as directed.

How much hair comes in a bundle?


The bonds come in two sizes, small and large.
A bundle of small density tipped extensions contains 50 strands, and a bundle of large density tipped extensions contains 25 strands.

Both Large and Small tip bundles have the same amount of hair and weigh 17-20 grams (0.5-0.7 ounce).

The dimensions of the bonds themselves are 1/4 inch by 1/4 inch

The small bond tips are .8 millimeters thick

The large bond tips are 1.5 millimeters thick

When would you choose Large or Small tip bundles?


People generally order the Small Tips for finer and thinner hair clients or when wanting to add hair to the sides of a client's hair.

Large tips are for thick/normal hair clients and the standard sized hair extension strands.

What is the recommended heating temperature?


Polymer Bonds should be melthed at 180 C or 350 F

Can your Polymer Bonds be cut?


Yes! Watch the following video to learn how to turn our polymer bond tips into microstrands:

Is the bond "sticky" when trying to remove it? How difficult is it to remove? Do you sell product to remove?


Our bonds are not sticky or gummy. Once a remover is applied, the bond begins to break down and crumble with the help of pliers.

We do not provide/sell a bond remover. Most removers made for hair extensions will work effectively on our polymer bond.
Even drug store 70-90% alcohol or nail polish remover acetone coupled with grooved pliers will break down the bond and will evaporate the excess moisture and turn clear again.

Does the bond turn "white"?


Our bonds do not turn white. If the bond turns white, it usually means there is too much oil on or near the edges of the bond.

You can get rid of it by touching it with your iron to quickly seal them again.

Can my client wash their hair after applying?


We recommend you have your clients wait one to two days before washing their hair.

Our bonds get stronger over time and reach their optimum strength after 24 hours.

Can I get more information about Custom Ordering?


We own our Production House located in Southern India, which gives us complete creative control over our extensions. It is not feasible for us to stock every combination of color, texture, length, and density, but we can create custom orders!
This includes creating extensions in colors that we don’t regularly carry, changing the texture, creating extensions in lengths up to 30” and so much more.


With custom orders, you should know:

- There is a minimum order requirement of 4 bundles.

- The prices are typically 25% more than regular prices.

- A 50% deposit is required to start production. The remaining 50% is paid when the order is ready to ship to you.

- Custom orders typically take 4-6 weeks to complete in India.

- They take 1-3 weeks to arrive from India to the US.
Plus, an additional week to do a final inspection of the hair.
(Unforeseen shipping delays by the carrier are not our responsibility)

- Custom orders are non-refundable.

To get a quote, please complete one of the custom order forms:

Hand-tied Wefts

Polymer or Cylinder

Please watch this video on our Custom Order Process:

How long will it take for me to get my Custom Order?


Custom Orders take 4-6 weeks to complete in India. Once shipped, they take 1-3 weeks to arrive from India to the US. Plus, an additional week to do a final inspection of the hair. (Unforeseen shipping delays by the carrier are not our responsibility.)

In total, they take 2-3 months to complete. We do not modify existing our inventory. Your custom order instructions are sent to our production house in India, and the order is made according to the specifications you have submitted.

You can follow the status of your custom order using our Custom Hair Portal.

How can I get quoted for a Custom Order?


To get a quote, please complete one of the custom order forms:

Hand-tied Wefts

Polymer or Cylinder

Please watch this video on our Custom Order Process: 

Where can I find some examples of what I can do?


We have designed a whole page dedicated to every custom order made. Sometimes we need a little inspiration before we make a masterpiece!

Custom Order Examples from other Stylists

What Custom Design Options do you offer?


It is not feasible for us to stock every combination of color, texture, length, and density, but we can create custom orders!
This includes creating extensions in colors that we don’t regularly carry, changing the texture, creating extensions in lengths up to 30” and so much more.


To get an idea of what you can design please visit our Custom Design Options page.

How can I get a Custom Price List?


To get a Custom Order Price List just complete our request form and we will respond with details and attach the price list.

How can I make blonde extensions last longer?


  We know blonde hair is high maintenance! It is naturally dark brown hair that has been bleached up to its limit to create the blond shades we offer.

We made hair care easy for you and curated this blog with tips and tricks to get the most out of our blonde hair.

To see our Special Hair Care for Blondes.

How can I take care of Hair & Compounds extensions?


We sell REAL Hair, which means it requires proper care. But don't sweat it!

We have created a complete Maintenance Guide that you can share with your clients to show them how to take care of properly and what to expect from our extensions.

How can I make your hair last longer?


  We know everyone wants to get the most out of their hair when buying extensions.

With H&C hair extensions, we have had people whose extensions lasted 1-3 years! You need to cover many things with your client's post-installation, especially when the hair extensions are made with real hair.

Everything you need to know will be on our Advice for Long Lasting Extensions Blog.

Can I color treat your hair?


We DO NOT recommend color treating any of our hair. We use permanent pre-metalized fiber dye; the same type of dye that is used to dye wool and silk.

Additional chemical applications, even those that may seem harmless, can result in odd colors and will damage the light blondes.

If you do choose to color treat the hair, we have a guide that lists each of our colors and recommended applications.
COLORING THE HAIR

How do I color the threads on the weft track?


Nylon thread is sewn across the tracks, and these will unfortunately lighten with any peroxide and/or are completely resistant to hair dye colors.

Nylon or even cotton threads rarely absorb hair dyes.
We do however have a great solution that has already been tried and tested with excellent results.

Permanent fabric markers in brown shades can be used to quickly and easily cover the threads.
They will not bleed and are permanent through multiple washes.

Since we use fiber dyes to dye our hair, it makes sense to use the same type of dye for the threads.

Watch our video on darkening the thread on our wefts in just 30 seconds:

 
In this photo, we used one of the fabric markers purchased via Amazon to cover the thread.

It took about a minute for the entire track width as the marker glided on easily and the thread absorbed the color.

Can I use oils and hair masks on the extensions?


Oils and hair masks are often used on different types of human hair, like Asian hair that is thicker, heavier and coarser.
Asian hair is often delivered with a silicone coating, which wears off. Hair masks and oils replenish that coating on this type of hair.


We only use 100% Indian Remy hair which is finer and lighter, and we don’t coat it with silicone.
So when you use the same products, such as oils and hair masks, it often makes the Indian Remy hair waxy due to build-up.

The hair can become dry and tangled because you keep coating it. All you need is a soft shampoo and a good daily conditioner for daily upkeep.


Our advice is: Once a month clarify; once, every couple of months use Brush Up!
When it comes to care, keep it simple.

Are there specific instructions for clients who are swimmers? (Vacation hair care, summertime haircare)


We recommend clients wear a swimmers cap to protect the hair from any damage.

Another suggestion is using the Malibu C Swimmers line. They have a whole collection that focuses on keeping the hair soft, hydrated, and shiny.

The line also fixes discoloration and damage from any harsh elements that may be in the pool.

Please read our Summer Hair blog for complete recommendations.

Any tips for Winter Hair Care?


Winter can be difficult to have extensions because of the dry wind and arid climates.

We spoke with a handful of professional stylists to give you the best tips in our Winter Hair Blog.

How can I help my client that is having issues with the hair extensions?


We always recommend to cover the basics of maintenance with the client during consultation. We provide a hair card with every shipment that briefly outlines the hair type and care guide. We also have a maintenance guide you can share with your client.

My client used a product on their hair and now the hair is dry and tangles. Is there something I can do to revive the hair without damaging it?


When taking care of our hair, certain products with ingredients such as Proteins (keratin, amino acids, Cystine Bis-PG-Propyl Silanetriol,Hydrolyzed collagen, etc..) will just dry out the hair and cause build up.

Hair care build up creates a blockage that stops any further attempts to moisturize the hair, leaving it to appear lifeless and dull. The hair will also feel rough and dry, and be hard to brush due to the tangliness.

Rest assured we do have a solution to solve issues such as this.

Please follow these 3 steps:

1. Apply a clarifying shampoo, sometimes more than once, to remove the build up. We recommend Kenra Clarifying shampoo as we have tested several and this brand has proven to be most effective with removing all residues coating the hair.

2. Apply a light conditioner to make the hair manageable while you dry the extensions.

3. When nearly dry, apply the Ionix Brush Up treatment to seal the hair and make it shiny and smooth. Make sure to use a high heat blow dryer as Brush Up is a semi-permanent treatment that sets with heat.

Have your client switch hair care products to a very light moisturizing shampoo that cleans without stripping; and a daily conditioner that has a low pH and remains moisturizing throughout the day. We also recommend that you clarify the hair once a month.

Most conditioners contain a heavyweight silicone, and once that coating is removed, hair will look and feel new.

I chemically altered the hair and now the hair is dry, rough and tangling. What can I do to fix this?


When applying any type of color treatment, it is necessary to follow with a post treatment that will close and seal the cuticles.

If the hair has been chemically altered (dyed/toned/colored), it does not meet our return requirements, but that does not mean this is a lost cause!

Both cases can be resolved at home or in your salon!

The remedy is a simple 2-step solution: cleanse the hair thoroughly to pull out all the residue and close the cuticles afterwards.

- Cleanse the hair with clarifying shampoo.

- Dip the hair in a vinegar rinse to quickly close the cuticles. (1 part white vinegar, 6 parts water)

- Shampoo and lightly condition the hair. For light blonde, towel dry to remove all excess water and move to the next step. For all other darker colors, blow dry until nearly dry and then move to the next step.

- Perform IONIX Brush Up treatment to seal the cuticles and keep smooth for several weeks. (Saturate the middle to the ends of the hair with the solution, brush through to make sure every strand is coated, using high heat blow dry and style the hair to heat set in the treatment.

In the future, we recommend following up a color session with a method to close the cuticles. It’s extremely important and, unfortunately, side effects of not doing so will result in dry and tangled hair.

Our IONIX Brush Up is what we use to close cuticles, but using a low pH conditioner or performing a post water/vinegar rinse will also do the trick temporarily.

My client has been wearing your hair for 2-3 months and is now experiencing tangling & dryness. What should I do?


We believe it’s
time for a Brush Up Treatment.

Our Ionix Brush Up treatment was created to restore the hair back to its shiny soft appearance while sealing the cuticles that can cause tangling.

During washing, styling and wearing the cuticles will open up, snag on each other creating friction that will eventually lead to looping and lifting.

Closing those cuticles and keeping them down for several weeks with Brush Up is critical for long lasting results.

Brush Up is a semi-permanent treatment that lasts 4-6 weeks and can be applied on the hair extensions (and normal hair!) during regular maintenance.

Please review our Brush Up information page and watch the application video.

When applying on hair extensions that have been worn for several weeks or months, we recommend first cleaning the hair thoroughly with a clarifying shampoo.

Hair feels different than before, not like the previous hair I’ve purchased from you. Can you explain why?


There will always be differences in batches where some hair is sleek and slight wave and others are full body wave.  

If the client prefers the hair to lay straight then she will have to train the hair until it calms down and blends with her own hair.

There is always a settling in period with new hair that at first behaves natural to its texture and body.  

This is the nature of real Indian cuticle hair as most of it is thick and wavy.

The advantage is the hair is fine enough and very adaptable for many hair styles and textures.  

Your client may be used to a certain behavior and expects the same results, but with human hair there will always be differences as the many heads it comes from before we make into extensions.

This is one reason why we request all of our stylists to please wash and dry the hair upon receipt or at least show the client the hair extensions to make sure she is happy with the color, texture and feel of the hair.

Most are expecting to wear the hair for 6 months to a year and it is critical they approve the hair before installation.

Clients who normally wear their hair straight and within the first weeks clients are experiencing dry, rough, and tangling. 


When styling the hair straight and smooth with our wavy Indian hair, there is a correct way for long lasting hair extensions, even in the light blondes.

If done incorrectly, the ends can become frayed and broken or the middle to the ends can become so dry the hair will begin to climb upwards creating tangles within a few hours. Our hair is NOT blended with thick straight Asian hair and it is NOT coated with silicone.
This means any and all products and heat styling occurs directly onto the hair fibers.

The common blow-out treatment on light blondes can be extremely damaging. Using a round brush with a blow dryer set against the wet hair while pulling the hair straight causes significant structural damage to the strands.
The pulling and stretching of the wet fibers will fracture the hair resulting in loss of elasticity. The hair becomes straw-like in look and feel.

Best results for straight and smooth hair is to blow dry into its natural wave texture. Use only brushes or wide tooth combs that are suitable for hair extensions. When almost dry, apply any heat protectants, leave-in conditioners or styling products.
Finish blow drying until completely dry and then style with a flat iron or other thermal heating tool set at
300 deg F maximum. Often a quick pass on low heat with a flat iron will result in straight smooth hair without damaging the strands.

Using a hot iron on damp hair, from water or styling products, will result in over-dry damaged hair. The fast release of moisture from the hair with high heat causes burns and significant structural damage to the exterior and interior of the cuticle strands. This results in dry frizzy and frayed ends.

For best results, always wait until the hair is completely dry before direct contact with a thermal heating tool.
Styling products almost always contain water and wet the hair strands. Finish blow drying first before touching the hair with a hot iron.

And most importantly! Do not go above 300 deg F!

For more information on how to Blow Dry and not Blow Fry please visit our blog.

Directly after installation, the client is complaining about the quality of the hair. I haven’t had a chance to get them in my chair, what can I do?


With our hair extensions, we are 100% certain of the quality as the hair is only in the hands of our team before it gets to you, but we also understand that we’re capable of mistakes which is why we offer a guaranteed return in our policy if a manufacturing flaw is found.

Once hair extensions have been installed, cut or color treated, they are no longer returnable, but if manufacturing is proven to be the root problem, we will refund or replace.

Determining the root problem involves returning the hair to us for testing in which we take photos and/or videos upon receiving the return, go through several processes to determine the cause of error and a potential solution, and send you our analysis and suggestion for resolution afterward.

However, from the situation you’ve described so far, we might not be there yet.

Normally, when clients complain about a new hair installation, no matter if they’re brand new to hair extensions or if they’ve worn hair extensions for years, they are seeking advice and confidence in the product.

It is critical that you get this client into your chair and review home care.

Trying to review and completely understand what they’re experiencing via messages or email is not possible.

They may have washed, styled and/or slept with the hair for the first time, and become unsure of what is normal or abnormal for real hair extensions with full cuticles intact. You won’t have a better understanding until you’ve met with the client again.

Most importantly, when you’re reviewing home care with your client, share with them our Maintenance Guide for Clients. It will outline for them what to expect and explain the "setting-in period". Oftentimes, the hair will react to styling or washing products and only needs a little time to adapt before the hair calms down.

The top most common reason our hair extensions suffer a downgrade in quality is due to excessive heat, over drying and lack of any heat protectant used to keep the ends smooth and moisturized.

I have followed all the support advice given to me on this page. I want Hair & Compounds to do a personal inspection of the hair, how can I do so?


Here at Hair & Compounds we strongly believe in transparency. If you feel there is something wrong with the extensions you purchased, send it back to us.

We will be happy to take a closer look at the hair and do a thorough analysis and testing.

We will need a few more details and possibly photos. Please fill out our Hair Issue Form, there we will investigate whether we can do a test in-house , offer a quick fix, or if we need to bring in the hair for further inspection.

We take hair issues seriously, and want to look at every aspect of what happened before we can offer a resolution.


Filling this form out does not mean you automatically get a refund/exchange.
We will first offer advice to help resolve the issue at home/salon.
If we suspect a manufacturing flaw, then we will request to send the hair back to us for immediate testing that may result in a refund or replacement.

What payment options do you accept?


We accept Visa, Mastercard, American Express and Discover cards processed through SHOP PAY secure servers. During checkout, you can opt for the REMEMBER ME to save your card on their servers for accelerated checkout on your next orders.

Apple Pay is available when checking out on your Apple devices.

PayPal checkout is available if you prefer to use your Paypal account or Paypal credit card.

How can I set up to use the salon credit card for payment?


  Please have the salon owner/manager complete and submit our Order Authorization form.

Upon receipt, we will add the information to your account records, notify you that your account has been updated, and you can begin ordering using the authorized payment.

How can I use my account credit for my next order?


If you opt to have a credit instead of a refund. We will create a Gift Card for the same amount and email/text you the code that can be used for any future order.

The gift card maintains a balance until you have spent the entire credit amount.

You will be able to use your code during check out in the box that says "Gift card or discount code" under your cart. In the case you don't use all of your store credit, the balance will update on the email we sent you with the gift card. That way you can keep track of how much credit you have left.

Please note with every return for store credit, we will send you a new gift card code and will not be placed in 1 main card.

How much is shipping? How long does it take to receive hair?


All orders are shipped out Monday-Friday. If you place your order before 1 PM PST ( 2pm MST, 3pm CST, 4pm EST ), your order will ship out the same day.
The following day will begin the transit day count.

Free shipping is offered (packages under 15 oz) and shipped via USPS First Class mail and takes about a 5-10 business days to deliver.
Faster services can be selected and transit time all depends on what service you select and the destination.
You can view a list of all the shipping options on our Policies page.

To get an exact cost, you can always create a mock order by adding items to your cart and use the checkout to the shipping page.

What does your shipping insurance cover?


The shipping insurance covers all shipment items lost or damaged while in transit.

We will replace or refund in full lost and damaged orders. Visit Our Policies page for details.

How can I track my package?


Once an order has been shipped, you will receive an email with the tracking information.
Your order confirmation email provides a link to the Order Status page, which offers multiple options for keeping track of your delivery:

- A tracking number that links to the carrier's website with up-to-date tracking information

- A map view displaying where your package is now and an estimated delivery date

- You can sign up for the SHOP app, which provides tracking information for your orders

- An option to get shipping updates through text by entering your mobile phone number

How can I place an order for pick up?


During checkout, select shipping method: You Pick Up (Los Angeles Only).

We will contact you once the order is ready for pick up. You can either pick up the order yourself, send someone else or arrange an Uber/Lyft driver to pick up your order.

If I place my order on the weekend or after business hours, how do I know when my package will be deliver?


Your order will be shipped the following business day. Days enroute begin counting the day after your order has been shipped.

For example, if you selected 2nd Day Air on Saturday, your order would be shipped on Monday and delivered on Wednesday.
Visit Our Policies page for details.

I received a massage that my package was delivered, but I can't find it.


Please use your tracking number to obtain complete status and delivery details from the USPS or UPS website.

Their complete tracking history and delivery information may offer more insight.
If this does not help you discover where the driver/mail carrier left the package, the following are your best options in this situation:


1. For USPS, we do not advise calling their customer service as they cannot view anything more than what is displayed with the tracking information. Speak directly with your mail carrier to find out where they left the package.
2. Call UPS customer service immediately to inform them about the problem. They can send a message to the local center to contact the driver.

Unfortunately, all we can see is the same tracking information. Once the package leaves our business, we have no further control over its delivery. USPS will allow us to put a trace on the package only after ten days. UPS will allow us to initiate a trace right away, but it can take 7-10 days.

We always recommend speaking with the delivery person as soon as possible or even checking with a neighbor.

My package has still not arrived and it is past the estimated delivery date. Can you find out where it is?


Occasionally, the mail carrier will experience delays and deliver past the estimated delivery date.
Always use your tracking number to navigate the carrier's website and view the tracking history to see the last location scan.


Unfortunately, we do not have any unique insight and can only see the same tracking information as you do.
We suggest that you sign up for a free account with USPS and UPS for additional control over your packages and deliveries.


If you feel the delivery will be too late and need your order right away, we suggest you place another order for a rush shipment.
We can initiate a return for a refund once the original package is delivered.

How do I request a return?


  All products, provided that they are unused or unaltered, will be accepted as a return within 30 days after receipt of your order.
Please note that there will be a restocking fee of 3.5% for a refund or you can request a credit without the restocking fee to apply to a future order.

We do not offer refunds for the original shipping charges but we will pay for return shipping (within the US only) and provide a prepaid shipping label.

Please complete and submit the Returns form on our Contact Us page.

Can I return hair that I have not used or opened from over 30 days ago?


All returns must occur within 30 days after receipt of your order.

Please check your order delivery date in your account online to verify the date your order was received.

If you are within the 30 day period, please complete the Return Request Form.

Is it possible to return the hair after installation?


We do not accept a return for hair that has been installed or cut.

Per our return policy, after you order the hair, you can wash it, shampoo it, dry it, brush it and test it in any way you like EXCEPT you CANNOT install the hair, alter the hair chemically (ie. coloring/dying/bleaching) or mechanically (ie. cutting).

Thus, if you installed and cut the hair, then it is considered to be altered and no longer applicable for a return.

How can I exchange the hair extensions I received for another color or length?


There are 2 options:

1. We can email you a return label, and then you mail the hair back first before we send you the new hair.
If there is a difference in cost, we will either generate a refund/credit or charge your credit card for the difference.

2. You can place an order for the new bundle(s) now, and we can ship it as a regular order.
We can still email you a return label. Upon receiving the returned hair, we can issue a refund or store credit.

It really depends on if you want to wait to receive the new hair color after we have received the return or if you want to treat the return and purchase as 2 different transactions.

Please note that hair can only be returned if it has NOT been color treated, chemically altered, heat styled, cut or installed on someone.
We also have a restocking fee that is 3.5% of the total amount of returned products if you elect for a refund.


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