Prevent Client Complaints
Posted by JANE KIM
ORDERS PLACED BEFORE 1PM PST ( 2PM MST, 3PM CST, 4PM EST ) ARE SHIPPED THE SAME DAY. WE ARE OPEN MON-FRI 8AM-5PM PACIFIC STANDARD TIME.
Posted by JANE KIM
FOR ORDERS TO SHIP OUT THE SAME BUSINESS DAY, IT MUST BE ENTERED AND PAID BY 1 PM PST.
ALL ORDERS PLACED AFTER 1 PM PST WILL SHIP OUT THE FOLLOWING BUSINESS DAY.
ORDERS PLACED ON THE WEEKEND WILL NOT SHIP UNTIL THE FOLLOWING BUSINESS DAY.
USPS First Class Mail: 5-7 business days
USPS Priority Mail: 2-3 business days
UPS Ground: See Ground Map
UPS 3 Day Select: 3 business days, end of day
UPS 2nd Day Air: 2 business days, end of day
UPS Next Day Air: 1 business day, by 10:30AM (noon for some locations)
UPS Next Day Air Saver: 1 business day, end of day
UPS Next Day Air Early AM: 1 business day, by 8-9AM
UPS Standard to Canada: 2-7 business days
UPS Saver: 2-5 business days including customs clearance
DHL Express Worldwide: 2-5 business days including customs clearance
More info on our Policies page.
All products, provided that they are unused or unaltered, will be accepted as a return within 30 days after receipt of your order. In reference to the extensions themselves, we cannot accept a return if the hair has been chemically or mechanically altered.
We do not offer refunds for the original shipping charges but we will pay for return shipping and provide a prepaid shipping label, for US locations only.
The restocking fee will be 3.5% of the total amount of returned products for refunds back to the credit card. Returning for credit that can be used for future orders, such as exchanges, will not be charged a restocking fee.
Please read the full Return Policy for more information and how to request a return.
To view polices in full with all details, please visit Our Policies page.
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