New Gray White Extensions Now Live! Shop Gray White.
ALL OF THESE ANSWERS CAN BE FOUND HERE AND SO MUCH MORE!
Supply house tour. Color matching. Batch selection.
You can also send us an email by completing this simple form and receive a reply within 24 hours.
Help ordering. Exchanging or returning. Shipping Domestic/International.
The quickest way to order or check the status of your order is to login to your online account.
There are also many answers to common questions on our FAQ page.
You can also send us an email by completing this simple form and receive a reply within 24 hours.
Care advice. Treatment Guidelines. Give feedback. Report a hair issue.
We would like to hear from you as soon as possible!
If you are reporting a hair issue, please complete the Hair Issue form
For all other requests, please send us an email by completing this simple form and receive a reply within 24 hours.
Get information and prices. Place an order. Track an order.
Read common questions on our FAQ page. If you are ready to place an order, complete the online forms to get a quote:
Poly/Cylinder Custom Hair Order Form
Hand-Tied Weft Custom Hair Order Form
Visit our custom hair portal to find your order status.
You can also send us an email by completing this simple form and receive a reply within 24 hours.
We are located in Southern California, between the Burbank studios and Hollywood.
We are open Monday through Friday from 8am to 5pm Pacific Standard Time.
In person visits by appointment only!
Main telephone number is 818-997-8810. Enter extension 1 for Hair Help or extension 2 for Ordering.
For quickest response, text us at 818-922-8586 (text only line)
Email: Fill out the quick forms above so your messages are directed to the right person immediately.
SUBTOTAL
USPS First Class Mail: 3-5 business days
USPS Priority Mail: 2-3 business days
UPS Ground: See Ground Map
UPS 3 Day Select: 3 business days, end of day
UPS 2nd Day Air: 2 business days, end of day
UPS Next Day Air: 1 business day, by 10:30AM (noon for some locations)
UPS Next Day Air Saver: 1 business day, end of day
UPS Next Day Air Early AM: 1 business day, by 8-9AM
International
UPS Standard to Canada: 2-7 business days
UPS Saver: 2-5 business days including customs clearance
DHL Express Worldwide: 2-5 business days including customs clearance
Please read the Shipping Options for more information.
All products, provided that they are unused or unaltered, will be accepted as a return within 30 days after receipt of your order. In reference to the extensions themselves, we cannot accept a return if the hair has been chemically or mechanically altered.
We do not offer refunds for the original shipping charges but we will pay for return shipping and provide a prepaid shipping label, for US locations only.
The restocking fee will be 3.5% of the total amount of returned products for refunds back to the credit card. Returning for credit that can be used for future orders, such as exchanges, will not be charged a restocking fee.
Please read the Return Policy for more information.
To view polices in full with all details, please visit Our Policies page.
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