How can I see stock availability? What is in stock? When will it be back in stock?
How can I order?
What are the features of your wefts and how do I order them?
How can I get prices? Can I get a price quote?
ORDERS PLACED BEFORE 1PM PST ( 2PM MST, 3PM CST, 4PM EST ) ARE SHIPPED THE SAME DAY. WE ARE OPEN MON-FRI 8AM-5PM PACIFIC STANDARD TIME.
How can I see stock availability? What is in stock? When will it be back in stock?
How can I order?
What are the features of your wefts and how do I order them?
How can I get prices? Can I get a price quote?
ALL OF THESE ANSWERS CAN BE FOUND HERE AND SO MUCH MORE!
Need to return an item? Please fill out our form below.
Please note: We only provide free return labels for orders in the US. You still need to complete this form so we have records of your request if you are outside the US
If your order is more than 30 days old from the date of delivery, your request will be declined.
Care advice. Treatment Guidelines. Give feedback. Report a hair issue.
We would like to hear from you as soon as possible!
If you are reporting a hair issue, please complete the Hair Issue form
For all other requests, please send us an email by completing this simple form and receive a reply within 24 hours.
We are located in Southern California, between the Burbank studios and Hollywood.
We are open Monday through Friday from 8am to 5pm Pacific Standard Time.
In person visits by appointment only!
For Hair Help you may Call: 818 997 8810
For Orders you may Call or Text : 818 922 8586
Email: Fill out the quick forms above so your messages are directed to the right person immediately.
SUBTOTAL
FOR ORDERS TO SHIP OUT THE SAME BUSINESS DAY, IT MUST BE ENTERED AND PAID BY 1 PM PST.
ALL ORDERS PLACED AFTER 1 PM PST WILL SHIP OUT THE FOLLOWING BUSINESS DAY.
ORDERS PLACED ON THE WEEKEND WILL NOT SHIP UNTIL THE FOLLOWING BUSINESS DAY.
USPS First Class Mail: 5-7 business days
USPS Priority Mail: 2-3 business days
UPS Ground: See Ground Map
UPS 3 Day Select: 3 business days, end of day
UPS 2nd Day Air: 2 business days, end of day
UPS Next Day Air: 1 business day, by 10:30AM (noon for some locations)
UPS Next Day Air Saver: 1 business day, end of day
UPS Next Day Air Early AM: 1 business day, by 8-9AM
International
UPS Standard to Canada: 2-7 business days
UPS Saver: 2-5 business days including customs clearance
DHL Express Worldwide: 2-5 business days including customs clearance
More info on our Policies page.
All products, provided that they are unused or unaltered, will be accepted as a return within 30 days after receipt of your order. In reference to the extensions themselves, we cannot accept a return if the hair has been chemically or mechanically altered.
We do not offer refunds for the original shipping charges but we will pay for return shipping and provide a prepaid shipping label, for US locations only.
The restocking fee will be 3.5% of the total amount of returned products for refunds back to the credit card. Returning for credit that can be used for future orders, such as exchanges, will not be charged a restocking fee.
Please read the full Return Policy for more information and how to request a return.
To view polices in full with all details, please visit Our Policies page.
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