All products can be accepted as a return or exchange within 30 days after receipt of your order provided they are unused or altered and in their original packaging. All hair extension orders are thoroughly inspected throughout the manufacturing of your order and primarily before its completion.
Our primary concern is to make sure you and your customers are completely satisfied and therefore we ask that you check the hair BEFORE installation.
- Does the hair meet your client’s expectations?
- Did the bundle wash and dry as desired?
- Is it the correct color, texture and hair type?
We encourage you to have your client inspect the products and only install if completely satisfied. Installation of hair extensions is acceptance of the products and will no longer be applicable for a return or exchange. If you chemically alter the hair, the hair is no longer guaranteed under our policy.
If you or your client are not 100% happy with the hair quality, color, texture, finish or any aspect of the hair extensions upon receipt, return immediately for exchange or a refund (minus the 3.5% merchant fee).
PLEASE NOTE: ALL CUSTOM ORDERS ARE NON-REFUNDABLE!