ORDERS PLACED BEFORE 1PM PST ( 2PM MST, 3PM CST, 4PM EST ) ARE SHIPPED THE SAME DAY. WE ARE OPEN MON-FRI 8AM-5PM PACIFIC STANDARD TIME.

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FOR ORDERS TO SHIP OUT THE SAME BUSINESS DAY, IT MUST BE ENTERED AND PAID BY 1 PM PST.

ALL ORDERS PLACED AFTER 1 PM PST WILL SHIP OUT THE FOLLOWING BUSINESS DAY.

ORDERS PLACED ON THE WEEKEND WILL NOT SHIP UNTIL THE FOLLOWING BUSINESS DAY.

Shipping Services

USPS First Class Mail: 5-7 business days

USPS Priority Mail: 2-3 business days

UPS Ground: See Ground Map

UPS 3 Day Select: 3 business days, end of day

UPS 2nd Day Air: 2 business days, end of day

UPS Next Day Air: 1 business day, by 10:30AM (noon for some locations)

UPS Next Day Air Saver: 1 business day, end of day

UPS Next Day Air Early AM: 1 business day, by 8-9AM

 

International

UPS Standard to Canada: 2-7 business days

UPS Saver: 2-5 business days including customs clearance

DHL Express Worldwide: 2-5 business days including customs clearance

More info on our Policies page.

Returns

All products, provided that they are unused or unaltered, will be accepted as a return within 30 days after receipt of your order. In reference to the extensions themselves, we cannot accept a return if the hair has been chemically or mechanically altered.

We do not offer refunds for the original shipping charges but we will pay for return shipping and provide a prepaid shipping label, for US locations only.

The restocking fee will be 3.5% of the total amount of returned products for refunds back to the credit card. Returning for credit that can be used for future orders, such as exchanges, will not be charged a restocking fee.

Please read the full Return Policy for more information and how to request a return.

To view polices in full with all details, please visit Our Policies page.

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