For Standard Returns Of An Unused Product
All products, provided that they are unused or unaltered, will be accepted as a return within 30 days after receipt of your order. Please note that there will be a restocking fee (see below)
In reference to the extensions themselves, we cannot accept a return if the hair has been chemically or mechanically altered.
Chemically altered: dying, toning, bleaching, or any other type of treatment (besides shampoo and conditioner)
Mechanically altered: cutting, installing, heat styling
If hair has been subjected to any alterations, such as those listed above, we will not accept it as a return.
Shipping For Standard Returns of an Unused Product
We do not offer refunds for the original shipping charges but we will pay for return shipping and provide a prepaid shipping label.
Please email email@example.com to request a return. Please include the invoice number and which items you wish to return in your email. We will respond within 24 hours to confirm your return and with instructions for how to proceed with your return.
The restocking fee will be 3.5% of the total amount of returned products.
For Hair Issues After Installation
All hair extensions orders are thoroughly inspected throughout the manufacturing process. Every bundle of hair is hand washed, vigorously tangle tested and air dried as part of our quality control procedures. Our primary concern is to ensure you and your customers are completely satisfied with your purchase.
We encourage you and your client to inspect all orders immediately after receiving them. Only install the hair if all parties are completely satisfied. Installing the hair extensions is considered acceptance of the order. Such products are no longer applicable for a return.
If you or your client are not 100% happy with the hair quality, color, texture, finish or any other aspect of the hair extensions upon receipt of your order, return the order immediately under our "Standard Returns of an Unused Product" policy.
If there is a problem with the hair quality after installation that was not visible prior to the installation, contact us immediately.
We guarantee the quality of our hair, and we will work with the stylist to find the source of the problem or to find a different solution that will work for the client, even if that includes replacing or refunding the order. Please note this must be done within the first 30 days after your purchase.
If for any reason you are experiencing problems after the first 30 days, please reach out to us as we have years of experience working with the hair and solving problems for our stylists.
Hair Issue Report Form