All hair extension orders are thoroughly inspected throughout the manufacturing of your order and primarily before its completion. Every weft hair extension and bundle of hair is hand washed, vigorously tangle tested and air dried as part of our quality control procedures. Our primary concern is to make sure you and your customers are completely satisfied and therefore you must inspect your order(s) immediately after receiving them.
We encourage you to have your client inspect the products and only install if completely satisfied. Installation of hair extensions is acceptance of the products and will no longer be applicable for a return or exchange. If you or your client are not 100% happy with the hair quality, color, finish or any aspect of the hair extensions, return immediately for exchange or refund.
If there is a problem with the hair quality after installation, contact us immediately and within the first 30 days from receipt of the hair. We will initiate an immediate investigation to find the best solution for you and your client.
Please note we do not guarantee the results or condition of the hair after applying any chemical treatments. Always perform a strand test. Under no circumstances will we accept as a return or exchange hair that has been cut, worn, chemically or mechanically altered. The merchandise must be returned in its original condition.
All products can be accepted as a return or exchange within 30 days after receipt of your order provided they are unused or altered and in their original packaging. We do not offer refunds on the original shipping charges nor do we reimburse return shipping charges unless we are at fault for shipping the wrong product.
If products arrived damaged please contact us within 3 working days from the date you received the goods. Please retain all products, packing material and boxes for claim purposes as all shipments are insured. You will be instructed if a shipment requires investigation. We will be filing a complaint with the shipping company and must follow their protocol for insurance claims.
If your guaranteed shipping service was not delivered on time, please let us know immediately. You will be refunded in full for the shipping charges.
Please call 818-997-8810 to obtain return authorization. Upon authorization please mail back the items either with a copy of the invoice or the invoice number written on a letter with your account name and telephone number.
Hair & Compounds, Inc.
7820 Burnet Avenue, Unit A
Van Nuys, CA 91405