Cylinder Layered 18" Hair Extensions

We use both USPS and UPS as our main shipping service for all deliveries. Orders received by 3 PM West Coast will be shipped the same day. Orders received after 3 PM will ship the following business day. Shipping out of Los Angeles area. 

Do not count weekends or main holidays as transit days. Also the day you place the order does not count as a day in transit. 
 
Free Standard: 2-5 days shipping time via USPS. No insurance coverage and no signature required. Available for orders up to 1 pound only. Your final invoice will be adjusted to UPS Ground for orders weighing more than 1 pound. 

Priority Mail: 1-3 days shipping time via USPS. No insurance coverage and no signature required. 

Priority Express: 1-2 days shipping time via USPS. No insurance coverage and no signature required.

*Please note that for office buildings, the postal service will not bring the package to the suite number. They will leave all packages in the buildings lock box for retrieval. 

UPS Ground: 1-5 business days (see map) guaranteed delivery by end of day. Insurance coverage and signature required for business addresses. 

UPS 3 Day Select: 3 business days guaranteed delivery by end of day. Recommended for East Coast and Southern states only. Insurance coverage and signature required for business addresses. 

2nd Day Air: 2 business days guaranteed delivery by end of day. Insurance coverage and signature required for business addresses. 

2nd Day Air AM: 2 business days guaranteed delivery by 10:30 AM of second day. For business addresses only. Insurance coverage and signature required. 

Next Day Air: 1 business day guaranteed delivery by 10:30 AM of next morning. Insurance coverage and signature required for business addresses. 

Next Day Saver: 1 business day guaranteed delivery by 3 PM of next day. Insurance coverage and signature required for business addresses. 

Next Day Early AM: 1 business day guaranteed delivery by 8 AM of next day. Insurance coverage and signature required for business addresses. 

Please call for Saturday delivery service as this is not available online. 

Tracking

We provide the tracking numbers with links so that you can log in at anytime after your order has shipped for latest information. For orders placed via telephone, your invoice is emailed to you with a tracking link. 

For quick tracking info, please use the tracking number links we provide on your invoice or online account. Check your account or your email first as calling our offices may cause a delay in response.

We do not have more information than what is shown with the tracking links. Please do contact us if there is a delay past the delivery time so that we can initiate a claim, issue a refund and ship another order if necessary. 818-997-8810, ext 0.  

Additional Comments:
1. For International orders all duties and charges are the customer’s responsibility.

2. We cannot guarantee the performance of any carrier and will not be held liable for any shipment delays or errors that are the responsibility of the carrier. We will refund the shipping costs if the carrier is responsible for the delay and work with you to get your order on time. 

3. If we make a mistake or delay from our end, we will make every effort to correct it. If we shipped the wrong item or something is missing, we will re-ship it at our expense using the same method of shipping as on your order. You must notify us of any incorrect or missing items within 24 hours after receipt of your shipment.

UPS Ground Map, days in transit

RETURNS
All products can be accepted as a return or exchange within 30 days after receipt of your order provided they are unused or altered and in their original packaging. We do not offer refunds on the original shipping charges nor do we reimburse return shipping charges unless we are at fault.

All hair extension orders are thoroughly inspected throughout the manufacturing of your order and primarily before its completion. Every weft hair extension and bundle of hair is hand washed, vigorously tangle tested and air dried as part of our quality control procedures. Our primary concern is to make sure you and your customers are completely satisfied and therefore you must inspect your order(s) immediately after receiving them.

We encourage you to have your client inspect the products and only install if completely satisfied. Installation of hair extensions is acceptance of the products and will no longer be applicable for a return or exchange. If you or your client are not 100% happy with the hair quality, color, texture, finish or any aspect of the hair extensions, return immediately for exchange or refund.

If there is a problem with the hair quality after installation that was not visible after installation, contact us immediately and within the first 30 days from receipt of the hair. We will check the batch and fully disclose our findings. We guarantee the quality of the hair and will work with the stylist to either find out what may have gone wrong with styling, replace the hair or find a different kind of hair that will work for the client. 


DELIVERY ERRORS
If products arrived damaged please contact us within 3 working days from the date you received the goods. Please retain all products, packing material and boxes for claim purposes as all shipments are insured. You will be instructed if a shipment requires investigation. We will be filing a complaint with the shipping company and must follow their protocol for insurance claims.

If your guaranteed shipping service was not delivered on time, please let us know immediately. You will be refunded in full for the shipping charges.

INSTRUCTIONS
Please call 818-997-8810 to obtain return authorization. Upon authorization please mail back the items either with a copy of the invoice or the invoice number written on a letter with your account name and telephone number.

RETURNS ADDRESS
Hair & Compounds, Inc.
7820 Burnet Avenue, Unit A
Van Nuys, CA 91405