How to deal with a Client Complaint
- Get them in your chair! See it, feel it, and walk through their home care plan.
- Ask: "What products are you using with the hair?"
- You could also schedule a follow up a week after you install the extensions to make sure the extensions are sitting right and that the at home maintenance is going as planned.
After that, stylists shared that they schedule regular check-up appointments every two months to make sure the hair is healthy, positioned correctly, and again make sure that at-home maintenance is going well.
What to do when Brushing/Washing the Hair
Don’t brush your hair though when your hair is wet! Having wet hair can stretch the hair and cause damage. Get all the tangles out when your hair is dry and before you shower.
Only shampoo your hair 2-3 times a week using salon-grade shampoo and conditioner. Try to avoid shampoo that has silicone in it (breaks down the bonds).
Here are five common silicone ingredients you should avoid:
You can check out more covert names for silicone ingredients in this POPSUGAR Beauty article.
NaturallyCurly suggests to avoid any shampoo ingredient ending in “cone,” “conol,” “col,” or “xane”
How to go about Styling the Hair
Don’t style if your hair is dry. There needs to be a moisture in your hair or it will dry out the extensions! If you’re going to use heat tools, ALWAYS apply a heat protectant after you towel dry your hair (still keeping moisture in the hair) and use LOW heat. Make sure to blow dry straight down, not upside down! Using a flat iron is okay, but you have to be delicate with the hair.
In Redken's 6 Tips: How to Avoid Heat Damaged Hair blog, they recommend "to stay under 200 degrees Fahrenheit when curling or straightening your hair. If your hair is thicker, keep your hot tools set between 200 and 300 degrees."
Once the day is over, put your hair in a loose braid and a scrunchy, so the extensions don’t get pulled while you sleep.
We use fabric dye on our extensions which will hold its color longer and won’t wash out, but it shouldn’t be colored or processed any further. The best thing to do is color the client’s natural hair to best match the color of the extensions.
When it comes to toning or coloring, for a better idea of what hair can handle based on the level and shade, check out our coloring guidelines blog.