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WHOLESALE SUPPLIER OF HUMAN HAIR TO PROFESSIONALS 

Below, we've curated the ultimate maintenance tips specifically for our high-blonde extensions (Levels 10-12). This information is crucial for any stylists working with these colors, and imperative to know in order to maintain the ideal quality and longevity that our hair is capable of.

Before we get started, we want to thank Lauren Haggard, Nicole Heth, Jan Zweig, Sherri Belanger, Sarah Jenkins and Lisa Smith. All of this information is provided by these stylists who have been our customer for over four years. They have worked with High-Blondes multiple times and know what works and does not work. We are truly are thankful for the insight they have provided us.

Click the following options to go directly to the kind of high-blonde information you need:

HC Approved Advice:

  • How to deal with a complaint
  • What to do when brushing/washing the hair
  • How to style the hair
  • Coloring high-blondes

Which Products Work? (Recommendations by stylists)

  • Best products for high-blondes
  • Products to avoid at all costs

Advice from other stylists:

DISCLAIMER: Every tip and product doesn't work for everyone. It can come down to so many different factors including the person, the weather, the individual application, etc. Because of this, neither Hair & Compounds or the stylists that helped us curate these tips are responsible for the results achieved.



How to deal with a Client Complaint

  • Get them in your chair! See it, feel it, and walk through their home care plan.
  • Ask: "What products are you using with the hair?"
  • You could also schedule a follow up a week after you install the extensions to make sure the extensions are sitting right and that the at home maintenance is going as planned.

After that, stylists shared that they schedule regular check-up appointments every two months to make sure the hair is healthy, positioned correctly, and again make sure that at-home maintenance is going well.

What to do when Brushing/Washing the Hair

Don’t brush your hair though when your hair is wet! Having wet hair can stretch the hair and cause damage. Get all the tangles out when your hair is dry and before you shower.

Only shampoo your hair 2-3 times a week using salon-grade shampoo and conditioner. Try to avoid shampoo that has silicone in it (breaks down the bonds).
Here are five common silicone ingredients you should avoid:

  • Dimethicone
  • Amodimethicone
  • Methicone
  • Polydimethylsiloxane
  • Trimethylsilylamodimethicone

You can check out more covert names for silicone ingredients in this POPSUGAR Beauty article.
NaturallyCurly suggests to avoid any shampoo ingredient ending in “cone,” “conol,” “col,” or “xane”

How to go about Styling the Hair

Don’t style if your hair is dry. There needs to be a moisture in your hair or it will dry out the extensions! If you’re going to use heat tools, ALWAYS apply a heat protectant after you towel dry your hair (still keeping moisture in the hair) and use LOW heat. Make sure to blow dry straight down, not upside down! Using a flat iron is okay, but you have to be delicate with the hair.

In Redken's 6 Tips: How to Avoid Heat Damaged Hair blog, they recommend "to stay under 200 degrees Fahrenheit when curling or straightening your hair. If your hair is thicker, keep your hot tools set between 200 and 300 degrees."

Once the day is over, put your hair in a loose braid and a scrunchy, so the extensions don’t get pulled while you sleep.

Coloring High-Blondes

We use fabric dye on our extensions which will hold its color longer and won’t wash out, but it shouldn’t be colored or processed any further. The best thing to do is color the client’s natural hair to best match the color of the extensions.

When it comes to toning or coloring, for a better idea of what hair can handle based on the level and shade, check out our coloring guidelines blog.


Some stylists shared that they include sample-sized shampoos, conditioners, and a wet brush to make sure the products they are using are the best for at home maintenance.

Avoid These Products

  • Purple Shampoo
  • Fanola No Yellow Shampoo
  • Bulk Shampoo (Costco, Walmart) Only use Salon-Grade Shampoo
  • Any Toner or Color (Read our color guidelines blog for more information on which blondes can handle toners and color)
  • Products that use Alcohol or High Oil Content

Learning from another stylist is extremely valuable. We aren't hair professionals, so over time, it became apparent just how much an individual can influence the outcome, no matter the product, service or method. Because of this, we've worked with various stylists to learn, not just about their successes, but how they've achieved it to help us and YOU.

Recently, we had the privilege of having one of our long time customers, Erik Velasco, for a Q&A session! He gave us a lot of insight and information on his extensions appointment process, how he handles client complaints and how he's able to ensure his clients make their Hair & Compounds wefts last, depending on color, 1-3 years!

We broke down our conversation into what information would be most valuable for you:

  • Consultation: In this video, we talked to Erik about his consultations and conversations that secure clients' success stories with extensions.
  • Client Home Care: How to keep hair as healthy and gorgeous as it did when they left your chair shouldn't be a mystery to your clients. Check out this video to ensure your client's home care won't interfere with your work.
  • Handling Complaints: even with your favorite clientele, complaints aren't always easy. We talked to Erik about his complaint process and how to stay in control as the professional.
  • Product Recommendations: everyone has their own experience with select brands and no one can try them all. We only use our own IONIX brand, so we're constantly asking stylists about their go-to products for themselves and their clientele to spread the word within our community.

    Click the topcis above to watch on our YouTube or check out the videos from our Q & A with Erik below!

Consultations

The extensions work begins long before you're installing hair or even making an order. It all starts with a conversation between you and your client, in which you find out:

  • Have they worn extensions before?
  • What do they want to achieve with extensions?
  • What is their budget?
  • What color will they need?
  • What is their maintenance routine now and how will it need to change with extensions?
  • What should they expect with extensions?

Check out this video to learn why consultations are so important, even with your oldest clients and/or longtime extension wearers.

Client Home Care

Do you know what your clients do with their hair when you aren't there? It may seem invasive to them for you to know the intimate details of how they maintain their hair, but that is your work, after all! Making sure your client is equipped with the products, knowledge and techniques to keep their hair happy and healthy makes everyone's lives easier.

Check out this video to learn how Erik makes sure his clients properly care for their hair from home!

Handling Complaints

Everyone handles complaints differently, but we believe there's a few steps that should be the same:

  • Listen to your client.
  • See the hair for yourself.
  • Talk to your client about the next steps.
  • If necessary, follow up.

 

What we want isn't always what we get, however, and not every client reacts the same. Erik talked to us about how he handles client complaints and difficult situations. Play this video to learn more.

What Products To Use/Not To Use

Every stylist has a product they swear by and a thousand more they steer clear of. It's important that clients know about great, accessible products, but as professionals, you also know that a client can have a little too much of a good thing.

 

Check out this video to hear what brands Erik likes to use with Hair & Compounds hair, as well as what 3 products Erik swears by for stylists and clients!


We also have a lot of great insight on our Facebook group! The following links will take you directly to some great conversations on Blonde Maintenance!
To see these conversations, you will need to join the group!

 
Hair & Compounds Extensionists
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Welcome to the Hair & Compounds Extensionists group! We believe in educating and empowering hair professionals by providing a community for them to blow off steam, share experiences, funny stories from behind the chair, and give advice.
 

Check out our Extension Maintenance Guide to learn more on how to Maintain the Quality of our Hair!