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Weft Mustache Test

***December 8th Update***

Announcing Our New Weft Design

The weft trial has been completed and the results are clear!

As many of you know, our production department has been hard at work this year testing a new version of the weft return (the “mustache”). Ever since we opened our production house in Chennai, India, we have constantly used it to test and develop changes to our products that extensionists want and need, such as: finalizing our polymer bond formula, choosing what color combinations to use in our ombres and our 2 color blends, and determining the track density and width of the 22” wefts, to name a few. All of these changes were led and shaped by feedback from the stylist community, and we’re very proud of our commitment to this process of stylist-driven innovation. The weft mustache trials are only the most recent experiment, as we’re always seeking to improve our products and processes based on your feedback.

After many months of trials and with participation from dozens of extensionists from around the world, we’re proud to announce that we’re officially implementing the change to our weft mustache.  We would like to sincerely thank all the stylists who participated in the trials. You all provided the expert feedback that made this possible, and your contribution is truly appreciated.

 

      To recap what the change is:

    • The return of the track (also known as the mustache) will be longer but trimmed twice with thinning sheers.
    • The roots of the hair will be more tapered, thin, and wispy, extending in a range of 1-1.5” from the track.
    • A more comfortable experience for the client and virtually eliminates any itchiness or matting between the return and the rest of the weft.

 

      This change will go info effect in early 2021:

    • The new products will be phased in slowly.
    • Our production team is experimenting with processes on how to bring these changes to scale in an efficient manner, etc.
    • Even sourcing and testing the right scissors has been a challenge.
       

Some examples of the great feedback we’ve gotten:

“No discomfort, my client loves the new weft--no itch at all.”

“10 out of 10: Easy to lay. Easy to stitch. No itching.”

“Loved the subtlety of new mustache”

“It’s not bulky and lays flatter and more comfortable to the clients head”

“10 out of 10! The new weft is so much easier to work with and use with different methods. Lays much flatter!”

“This install was nice. I felt like I could more easily find which side has the mustache on it. This way I was easily able to determine which side to lay against the head.”

“Laid better when stitching”

“Can’t wait to replace all my hair with this new"

Close up photos of our new mustache installed

Thank you to our amazing H&C community that motivates us to be better and do more!


***July 13th Update***  A big thank you to everyone who applied to be involved in the new weft mustache trial. Applications are now closed. We're super encouraged by the overwhelming response we received and look forward to getting started. Those chosen to participate will be notified via email in the coming days. Thank you again to everyone who has shown interest, and please look forward to future updates about the product as we go into trials.

July 1, 2020

Letter from Production

The monumental decisions of changing the way we make hair extensions.

After testing multiple machines and stitching styles, we changed the final sewing machine stitch across the weft track in the hopes to create a stronger track. Now we are testing changes to the root return that is classic with the hand-tied. Or as commonly referred to, the mustache. 

For as many complaints we hear about the mustache causing extreme discomfort, there are just as many stylists that do not have any issues with the root return. To make a change in production that will affect everyone that works with our weft extensions is daunting, which is why we depend upon stylist feedback and testing.

  • When we created our final polymer bond formula, it was tested by over 25 stylists experienced with keratin hair extensions. 
  • When we created our 2-color blends and the ombre, we consulted with many of our customers over color combinations, root lengths and fade gradients. 
  • When we added 22” length weft extensions to inventory, we spoke with at least a dozen of our weft customers that had been ordering from us for at least 10 years about track density and widths.

This is to name a few instances where we speak and test with our stylists to make sure we are going in the right direction. We ask ourselves what is the purpose, what problems will it solve and how can we make it work for everyone. 

Right before Covid-19 shutdowns, we were in the middle of testing a new finish on the mustache with a handful of stylists. And although the few responses we received were very positive, it is not enough to change production. It may seem a very minor adjustment to you, to just leave the root return longer to avoid the itchiness and complaints from your clients, but if not done correctly we could inadvertently ruin our entire incoming inventory. So we need more participants willing to test and endure all of our questions to make certain we are headed in the right direction.   

The monumental decisions of changing the way we make hair extensions.

After testing multiple machines and stitching styles, we changed the final sewing machine stitch across the weft track in the hopes to create a stronger track. Now we are testing changes to the root return that is classic with the hand-tied. Or as commonly referred to, the mustache. 

For as many complaints we hear about the mustache causing extreme discomfort, there are just as many stylists that do not have any issues with the root return. To make a change in production that will affect everyone that works with our weft extensions is daunting, which is why we depend upon stylist feedback and testing.

  • When we created our final polymer bond formula, it was tested by over 25 stylists experienced with keratin hair extensions. 
  • When we created our 2-color blends and the ombre, we consulted with many of our customers over color combinations, root lengths and fade gradients. 
  • When we added 22” length weft extensions to inventory, we spoke with at least a dozen of our weft customers that had been ordering from us for at least 10 years about track density and widths.

This is to name a few instances where we speak and test with our stylists to make sure we are going in the right direction. We ask ourselves what is the purpose, what problems will it solve and how can we make it work for everyone. 

Right before Covid-19 shutdowns, we were in the middle of testing a new finish on the mustache with a handful of stylists. And although the few responses we received were very positive, it is not enough to change production. It may seem a very minor adjustment to you, to just leave the root return longer to avoid the itchiness and complaints from your clients, but if not done correctly we could inadvertently ruin our entire incoming inventory. So we need more participants willing to test and endure all of our questions to make certain we are headed in the right direction.   

Comparison of our current and proposed weft track, which shows the differences in lengths.

Our current track is pictured on the left, the trial on the right.

Current Track

The way we trim the root return now when making the wefts is to use regular scissors and trim to about ¼” inch from the track. When working with cuticle hair, whether it is for a wig or a weft, the root returns must be short or it can cause severe matting. 

New Track Trial

After about 30 different samples we made with varying mustache lengths and finishes, we finally settled on one that when wash tested does not cause severe matting. The returns are trimmed twice with thinning shears (50-55 teeth) leaving wisps of root hair extending 1-1.5” from track.   

If you would like to participate in this next round of testing, here is what we need:

1.) Choose 1 bundle in 14”, 18” or 22” in any color at no cost to you. 

2.) Upon receipt of the weft bundle begin logging your experiences. 

a. Installation: Answer a short questionnaire and submit close up photos

b. 2 Week follow up: Answer a short questionnaire after talking with your client (can be a phone consultation) 

c. 30 day follow up: Answer a short questionnaire after talking with your client during an in-person review and submit close up photos. 

d. 6-8 week follow up during maintenance: Answer a short questionnaire after talking with your client during an in-person review and submit close up photos. 

3.) Agree that all reports and feedback will be published (anonymously) for all our customers to view and follow along with the progress of these tests.

The deadline to sign up is July 10th 2020. 

After July 10th, we will send the orders from our selected participants to our production house in India.  Roughly 30 days later, we will have the trial wefts here in Los Angeles and ship those out to you.  So, we estimate around mid-August is when you'll receive your product.